Frequently Asked Questions
q
The information on the
website remains unchanged after login for a few times. What should I do?
q
The website does not
allow me to login. What should I do?
q
What are the
pre-requisites needed to access and login to the website?
q
How do I Install a JRE
(Java-Runtime Environment) in my computer?
q
How do I configure my
browser settings to use the website?
q
I wish to use the old
login without the enhanced security function. What should I do?
Question: The information on the website remains unchanged
after login for a few times. What should I do?
This might be a case your browser is caching the old
information and uses it to refresh the pages you have visited. To resolve this
problem, follow the steps below: -
q
Step 1 In the Tool menu, choose Internet Options.
q
Step 2 Select the General tab. Click on the <Delete Files>
button.
q
Step 3 Choose Delete all offline content. Click on
the <OK> button to continue.
q
Step 4 Select the General tab. Click on the <Delete Cookies>
button.
q
Step 5 Click on the <OK> button to remove all
cookies.
q
Step 6 Click on the <OK> button to close the
popup window.
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Question: The website does not allow me to login. What
should I do?
If you are using Internet Explorer, you may see a yellow
exclamation mark icon located at the bottom left corner of your browser as
shown below: -
Double-click
on the exclamation mark and you will see a popup window with the following
error: -
In this case, your system may not have the
pre-requisites needed to access and login to the website. For more information
and help, please go to our question What
are the pre-requisites needed to access and login to the website? .
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Question: What are the pre-requisites needed to access and
login to the website?
Our website is best supported with Internet Explorer
6.0 using WinXP operating system. It is best viewed at a resolution of
800X600. A JRE (Java Runtime
Environment) is also required for login. To check the version of the browser
you are using, select About in the Help menu.
On our homepage, you should be able to see a message Applet
PoolzConnectLoginApplet started indicated in the left side of the status bar shown
below. If you do not see the message, please refresh the current page and wait
for a while for the applet to load completely.
Sometimes you may not have a JRE installed in your
machine, to check whether or not a JRE is installed in you machine, you may follow
the steps below: -
q
Step 1 From your Start Program, go to Settings and select
Control
Panel.
q
Step 2 If you see a Java icon from the list of icons
in the control panel window, a JRE is already installed.
If you do not see a Java icon in the list from the
control panel window, you may not have a JRE installed. Please refer to our
question How do I Install a JRE
(Java-Runtime Environment) in my computer? .
If you have already installed a JRE and are still
having difficulty login to our website due to incorrect browsers setting, you
may refer to our question How do I
configure my browser settings to use the website? .
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Question: How do I install a JRE (Java-Runtime Environment)
in my computer?
This is a guide that assists you in installing a JRE
as you may not have the software pre-installed in your computer to use our
secure login function. To install a JRE in your machine, please click here. To do so over the web,
please click here.
For offline installation of the JRE, please follow
the steps below: -
q
Step 1 Access the URL via our hyperlink or type in http://www.java.com/en/download/manual.jsp.
q
Step 2 Click on the <Download> icon
button next to Windows (Offline Installation).
q
Step 3 Save the file to your local machine and double
click on the downloaded file as shown below: -
q
Step 4 Select Typical setup and click
on the Accept button to continue.
q
Step 5 Click on the <Next> button to proceed with the installation.
q
Step 6 To complete the installation, click on the <Finish> button
to end.
For online installation of the JRE, please follow the
steps below: -
q
Step 1 Access the URL via our hyperlink or type in http://www.java.com/en/download/windows_automatic.jsp.
q
Step 2 Click on the <Download Now> icon
button.
q
Step 3 You may follow the instructions given on the
website. Click on <Begin Download> icon button.
q
Step 4 Click on the <Install> button
to continue.
q
Step 5 Select Typical setup and click
on the Accept button to continue.
q
Step 6 Click on the <Next> button to proceed with the installation.
q
Step 7 The program (automatic) downloads the necessary
files for installation.
q
Step 8 To complete the installation, click on the <Finish> button
to end.
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Question: How do I configure my browser settings to use the
website?
This
question assumes that you have already installed a JRE in your machine. The
settings in your browser may not be configured in a way allowing our secure
function to operate properly. Below are the steps on configuring your browsers
settings to enable our secure login function: -
q
Step 1 In the Tool menu, choose Internet Options.
q
Step 2 Select the Advanced tab and scroll down to Java (Sun).
q
Step 3 Be sure the box next to Use JRE
is checked.
q
Step 4 From the Advanced tab, scroll down to VM.
q
Step 5 Be sure the box next to JIT compiler
for
is checked.
q
Step 6 Select the Security tab and click on Custom Level button.
q
Step 7 Scroll down to Scripting of Java Applets.
q
Step 8 Be sure that the Enable radio
button is checked.
q
Step 9 Click OK to save your preferences.
q
Step 10 Click OK to close the popup windows.
q
Step 11 From your Start Program, go to Settings and select
Control
Panel.
q
Step 12 Select Java from the list of icons in
the window.
q
Step 13 Select the Advanced tab. Be sure that box next
to Internet
Explorer is checked.
q
Step 14 Click Ok to save your setting. If you are
not allowed to change any of these settings, please contact your administrator
for assistance.
If you have changed the settings
and still does not work, you may not have JVM (Java Virtual Machine) installed
in your machine. This plug-in allows our secured application to load in your
browser.
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Question: I wish to use the old login without the enhanced
security function. What should I do?
To
ensure continuity in service we are providing, we will still be providing the
old login (without the enhanced security) for a limited period of time.
To use our login with the original security functions, click here.
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